Call Center Development Almost Finished
The development of the call center software (previously referred to as the CSR module) has indeed been a long journey, and we’re starting to see the light at the end of the tunnel. Its times like these that make me anxious to finish - mainly because I just can’t wait to give it a full out test drive! In case you haven’t read up on the previous posts about this specific module heres a small recap:
The call center software was designed to run and manage a payday loan call center. If you aren’t familiar with the purpose of call centers in relation to payday loans, its simple - Call centers enable payday loan companies to focus customer service and collections operations in one central unit. As opposed to running a collections and customer service operation out of retail stores. This enables retail locations to focus on basic operations like loan origination, pay out, and payment acceptance while call centers specialize in reminder calls, past due accounts, and processing new applications. Not only is the call center fully integrated with retail operations, but also accepts internet applications as well!
The call center is indeed a fine crafted ship. 
Our new module handles everything from employee and floor management , third party risk management (Teletrack, CL Verify, etc), new and return application processing, all the way to collections. Heres a few snap shots of what we have so far… theres still more to come!